Robert Wood Johnson Medical School
Strategic Priorities: Clinical Aim #1
Increase patient satisfaction
Initiatives:
·
Use customer service data to narrow our customer service
gap
·
Establish a new patient portal to enhance the patient's
online experience
·
Enhance UBHC call center performance to enhance the
patient's appointment scheduling experience
·
Increase access to care to improve customer satisfaction
·
Improve patient satisfaction by providing more convenient
care
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