background image
O
n multiple fronts,
Robert Wood
Johnson Medical School
reports solid
progress on initiatives introduced to ensure the
success of putting
Patients First!
They include the
Access Center
,
Potential Error and Event Re-
porting System (PEERS)
, and
RWJMedConnect
.
The Access Center, run by McKesson Solutions, is
active in every department, to handle patient phone
calls and schedule appointments.
Elizabeth Lejeune, BSN, MPA
, director of
practice operations, says that the Access Center has
taken more than 165,000 calls since going live on
December 1, 2016. Forty schedulers are available
7:00 a.m. to 8:00 p.m. The average pick-up time is
20 seconds, says Lejeune, and the average call lasts
five and a half minutes, from identification to
appointment completion.
Implementation is a work in progress, explains
Lejeune. The medical group continually fine tunes
Access Center operations to
further improve patient access
and standardize protocols. The
next step will be an introduction
of a designated 800 line for
physician referrals, designed to
accommodate the patient's
individual preferences and needs.
PEERS
, introduced in late March, is key to deliv-
ering quality care. An online form allows all staff to
-- Continued on Page 2
C
ongratulations to the 134 members of
the Class of 2017! We celebrated their
success at Convocation on May 15 and were
honored to have as our speaker
Barry
Ostrowsky
, president and CEO, RWJBarnabas
Health. As our newest alumni begin their
residencies-- 48 percent in primary care--
we wish them our very best and continued
success throughout their careers.
You--the faculty and staff--have worked
hard this year preparing for
The Joint
Commission
's (TJC) visit to our campus
July 10 through 12. As a result, our facilities
and processes are safer. Our clinics are visibly
better organized and cleaner, high level dis-
infection is assured, hand hygiene is improving,
and medication safety and security is improved.
I am grateful for all of the great work that has
been accomplished by the team. The visit
will culminate a superb effort by the special
committee dedicated to the TJC accreditation
process. We look forward to showcasing the
high-quality care we provide including new
initiatives and advances that ensure that we
meet or surpass national standards for patient
safety and quality of care.
Thank you all for your support. I wish every-
one a wonderful summer,
Sherine E. Gabriel, MD, MSc
Dean
1
From the
Message
from
the Dean
Summer 2017
1
Patients First! Access and
Safety Initiatives Move Forward
Elizabeth Lejeune,
BSN, MPA
J
o
h
n

O
'
B
o
y
l
e
TJC Prep Rally
Left: Faculty and staff learning
about fire safety during the
TJC Prep Rally.
M
ore than 250 faculty and staff members attended
The Joint Commission (TJC) Prep Rally
May 1 to brush up on topics that will be addressed during their visit July 10 through
July 12. Topics included fire safety, medication safety, infection control, the National Patient Safety
Goals, and demos of the
new web-based incident
reporting system (PEERS).
Thank you for your
dedication to learning and
participating in TJC
processes and ensuring
our care meets national
standards for safety and
quality!