Desktop Computing & Support

Purchase request are sent to rbhsware@ca.rutgers.edu

Administrative Rights

The user of the machine’s domain account in cases where local administrative rights are necessary can register for admin rights. A request for administrative access can be initiated at http://istreg.rbhs.rutgers.edu/ from any University workstation.

If temporary administrative rights are needed, a request needs to be made to the Tech Leads group. If the user is added to the Administrator group on the workstation, user rights will be restored to normal upon a system reboot. If the user is added to the department ‘Workstation Administrators’ group in Active Directory by the Tech Leads, a script will run each Sunday to reset the departmental ‘Workstation Administrators' group, or they may be removed by the Tech Leads, or the user may be removed by an Administrative audit.

Administrative access to Workstation or Laptop

Users are not automatically granted Administrative access to their workstations. Administrative access to a user’s workstation must be requested via application, authorization. Administrative rights to a workstation is required if you need to install programs, manage your machine or in some cases run programs/applications. For a user to be authorized his/her workstation must be part of the Core Domain. User must have a core login. Signature from the manager or department head will be required in the authorization form.

Process to obtain Administrative Access

  • Click on the following link http://istreg.rbhs.rutgers.edu and select the choice for Administrative Access. Click Register.
  • The user must accept On Screen policies before proceeding to the Application form.
  • Complete the online form.
  • After you have register, print and sign the form. Signature from a department head/ manager is required.
  • The signed form must be faxed to the Number listed in the upper right-hand corner to obtain the Technical liaison signature.
  • Once the Technical liaison has approved the request and has signed the form. He will fax the form to the appropriate number to have the Administrative rights granted
  • Computer Service Technology (CST) will provide admin access through Group policy. Once the Policy has been created, CST will complete the request through the web-based Admin page, which sends another email to the requestor informing them that the rights have been granted and they should reboot their machines in order to activate the rights.

Problems or questions concerning administrative access should be directed to name.

Screen Saver Password

After a workstation is joined to the Core domain, a 15-minute Screen Saver lock will be enforced. The workstation will automatically go into a screen saver mode and require the ctrl-alt-del plus the user’s password to proceed. The Screen Saver lock is a security feature that was implemented as part of the “HIPPA” security initiative. Clinical Workstations being logged on with a clinical or “Generic ID” are exempt from the Screen Saver lock. The Generic ID does not have local admin rights or rights to department shares so minimal damage can be done while logged on.

Standardized Platform

Workstations will conform to a standard hardware and software configuration. The use of a standard operating system and hardware requirements simplifies support and development environments, increasing system manageability.

Standard software
  • Microsoft Office 2010 or 2013
  • Adobe Reader
  • Adobe Flash
  • Citrix Receiver version 12.3
  • Symantec Endpoint Protection
  • Landesk
  • EMR (Electronic Medical Records) - Download Access Form
  • IDX Download Access Form
  • Java
  • Itunes
  • Quicktime
  • Malwarebytes
  • Banner
  • Roxio Burner
  • Power DVD
  • Cute PDF

Authentication

All workstations will be registered with the Bradford network authentication system and be members of the Core Domain as described in the Domain Workstation Build document. Users will authenticate to gain access to local and network resources.

Anti-Virus

The Symantec Anti-virus client will be installed on all workstations as described in the Domain Workstation Build document. The Symantec client on the workstation and its virus definition files will be centrally managed and updated by the Symantec console.

Management

The LANDesk client will be installed on all workstations as described in the Domain Workstation Build document. The LANDesk client will allow for the following centrally managed functions

Remote Desktop Management will occur via the LANDesk client, increasing the efficiency of resolving end user issues by decreasing response time. It will also increase productivity of the support staff.

Software Distribution will occur via the LANDesk client, centralizing distribution will eliminate the need for manual installations in many cases.

Centralized Patch Management will occur via the LANDesk client, maintaining current versions of operating systems, and other centrally offered software applications, insuring comprehensive protection from software related vulnerabilities.

Asset Tracking and Inventory will occur via the LANDesk client, streamlining the tracking of essential hardware and software statistics to simplify support and replacement processes.

Spy-ware monitoring and remediation will occur via the LANDesk client, increasing the overall security and stability of the workstations.

 

© 2014