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OIT Support for Faculty & Staff
Learn IT @ Lunch
Stay Current with Workplace Tech
The series of live 45 minute workshops hosted by RWJMS OIT will provide staff and faculty with expert insights on tools that have become the backbone of the workplace, such as Zoom, Microsoft Teams, REDCap, iphone Requests, Tips & Tricks, and more.
Stay Current with Workplace Tech
with OIT Webinar Series
The Learn IT @ Lunch webinar series is underway with free lunch-hour training sessions on various technology topics. Brush up on familiar tools or develop new skills! Registration is required.
The series of live 45 minute workshops hosted by RWJMS OIT will provide staff and faculty with expert insights on tools that have become the backbone of the workplace, such as Zoom, Microsoft Teams, REDCap, iphone Requests, Tips & Tricks, and more.
Learn IT @ Lunch webinars will be recorded and will be available for viewing here.
If you have any topics you’d like to see covered in a future webinar, contact Miranda Esposito at esposimt@rwjms.rutgers.edu with your suggestions.
Mobile Devices and Service Plans
The University supports:
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The University supports:
iPhone XR 64GB – iPhone 11 64GB for Patient Keeper
Budget iPhone XR – iPhone 12
iPad cellular support through Verizon
Verizon MiFi
ATT Nighthawk Mobile
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Request for a Mobile Device
To order a mobile device, please complete one of the forms below.
All forms must have department and budget approval.
A calling plan must be selected from the following options:
ATT Nighthawk Mobile Hotspots
All plans include Unlimited Data and Mobile-to-Mobile minutes
300 Minute Government Bundle
Verizon MiFi
Unlimited Data Plan of $40/month, Voice Plans:
400 min, code 73988 = $46.15/month
600 min, code 73990 = $58.65/month
1000 min, code 73992 = $70.19/month
WiFi - $40.00/month
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International Travel Requests
You will receive a confirmation email one day prior to your departure date stating the plans were added to your mobile device.
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Mobile Number Transfer
If approved by the department, a personal mobile number can be transferred to a university device.
To process the transfer please send an email (copy your department head and budget officer),
with the below information to:
mcgrifrd@rwjms.rutgers.edu and mobile@oit.rutgers.edu
Account Holder Name
Mobile Number
Account Number
Password
Billing Address
Once the form has been completed and submitted, please call ATT Care (1-800-331-0500) to have your account noted. Authorizing your number to be transferred to Rutgers billing responsibility. You will need to change the billing plan on the personal account if you are on a family/share plan.
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Lost or Stolen Device
If your device is lost, stolen or broken contact:
Reginald McGriff: 732-235-7923 or mcgrifrd@rwjms.rutgers.edu
You must include your budget officer and department head for the request to be processed.
Website Support
SUBMIT REQUEST
The Website Support Team hosts and maintains the following websites:
Rutgers Robert Wood Johnson Medical School: https://rwjms.rutgers.edu
Rutgers University Behavioral Health Care (UBHC): https://ubhc.rutgers.edu/
RWJMS Intranet: https://intranet.rwjms.rutgers.edu/
Services provided:
- Virtual training
- Written tutorials
- Support for department Content Managers
- Design and development of new websites
UMG Rutgers Health: http://umg.rwjms.rutgers.edu/.
- All edits to the UMG Rutgers Health site must be made by our team. Please complete the Request form below for edit requests.
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Other Websites and Contacts:
RUTGERS hosts and maintains the Rutgers Health site here: https://rutgershealth.org/
Contacts:
Marsha Samuel Marsha.samuel@rutgers.edu 848-932-8023
Jackie Kozloski jacqueline.kozloski@rutgers.edu
BARNABAS HEALTH hosts and maintains the RWJBH site here: https://www.rwjbh.org/
Contacts:
Suzanne Phelan suzanne.phelan@rwjbh.org
Cornelius, Nancy Nancy.Cornelius@rwjbh.org
Application Development
SUBMIT REQUEST
The Application Development team has created custom .NET and PHP web applications to support the academic, administrative and clinical needs of RWJMS.
Academic-related
- Academic Management Platform (AMP)
- Clerkship Activity Tracking System (CATS)
- Entrustable Professional Activities (EPA)
- Medical Student Performance Evaluation (MSPE)
- Post-Notes Portal
- Clerkship and Sub-I Student Evaluations
- Continuing Medical Education (CME)
Administrative-related
- Resources onDemand (ROD)
- Rutgers Admiinstrative Personnel Informational Database (RAPID)
- Individualized Development Plan (IDP) - Faculty Mentoring
- Simple Online Application Registration System (SOARS).
- Financial Invoice/Billing System (FIBS)
- RequestIT - IT Project Request System
- Signature - Online Profile Management Tool
- Financial App
- RWJMS Profiles
Clinical-related
- Promise Clinic
- ScreenNJ Forums
- PEERS
- Clinical Access Management System (CAMS)
- Community Interpreter Tracking system (CITS)
- COVID-19 Forum
- Text Messaging
Application Spotlights
Click on the links below to view an overview of the following applications.
Project Management
SUBMIT REQUEST
The RWJMS OIT Project Management Team helps to identify needs for process improvement, workflows, and enhancements to overall productivity.
When to use Project Request:
- Enhancements to an existing application
- Looking for unique solutions to unfamiliar technologies
- When a solution is needed that impacts a large number of users
- Automation of tedious manual processes
The form will ask you the following:
- Description
- Current Problem
- Justification
- Current Solution
- Requested Completion Date
Data Storage & Infrastructure
SUBMIT REQUEST
All RWJMS Faculty and Staff have a responsibility for safeguarding sensitive data. As such, the storing of sensitive data on a workstation’s local hard drive is frowned upon.
There are three main reasons why your local drive should not be the primary location to store data:
- Local drives are not backed up. In the event of hard drive failure, the drive will be replaced, and all data will have been lost.
- Corrupted applications will often require a complete restaging of the computer. This will cause locally stored data to be lost.
- The local drive is the least secure storage available to users.
The benefits of storing data using the secure RWJMS storage infrastructure:
- All data and virtual server’s configurations are backed up securely every night. These backups are then retained for 14 days before the data is purged.
- A file must have existed on the storage for at least one full night for it to be backed up. Therefore, any file or folder that is created and then deleted in the same work day will not be backed up, and therefore cannot be restored.
- If you need a file or folder restored on your storage share, please contact IT Support (rwjnbhelp@rwjms.rutgers.edu). They will need to know the file and folder name as well as the time and date that the file was found missing or altered.
- Please note that the file may not be restored instantly - it can take a full business day for the restoration process to complete. Additionally, the restored file may have "_old" appended to its name so as not to overwrite any file already present. You may rename the file once the restoration has been completed.
Available To:
- RWJMS Faculty and Staff
Benefits:
- Centralized location for sharing files with department or groups
- Files are backed up nightly
- Follow Rutgers Security Guidelines
- Follow HIPPA and FERPA Privacy Rules
- Files on the school’s servers are accessible from any computer on the campus network or connections through the school’s VPN.
Software Support: Training,Tutorials & Resources
Resources
Technical Support
Mobility
Audio & Visual Services
- Applying for a Personal Rutgers Webex Account
- Joining a Webex Meeting
- Rutgers Webex Instructions
- Rutgers Zoom Instructions
- MediaSite